★★★★★★★★★★4.5 · 99 reviews · 8 hours (approx.) · from $463
Review of the Mt. Pilatus and Lake Lucerne tour from Basel, with train travel, mountain rides, cruise details, guide quality, timing, and value.

“Our meeting time at the Basel SBB was 0845. My wife and I were at the meeting point from 0830 to 0900. The guide did not show. We called Viator and the rep told us to rebook the trip for the next day. But, we already had plans. So, he told us put in for a refund. I put in for a refund and was denied within the hour - no basis given. In the meantime, Viator emailed by at 0925 saying the tour guide was at the meet point, but we had already left on our own. I am working with my credit card company to file a claim.”
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